Frequently Asked Questions
Cleaning questions, answered simply
These are the questions clients ask us most often. If your question is not covered, contact Royal Cleaning Crew and we will be happy to help.
Still need help? Our team can answer questions about your property, timing and the most suitable service.
Ask our teamWhich areas does Royal Cleaning Crew service?
We provide professional cleaning across Melbourne and surrounding suburbs. Send us your suburb with your enquiry and our team will confirm availability for your location.
Do you offer one-off and regular residential cleaning?
Yes. You can arrange a one-off home clean or discuss a regular weekly, fortnightly or customised schedule based on your household and priorities.
How do I receive a cleaning quote?
Use the website quote form or call our team. Tell us the property type, suburb, cleaning service, approximate size and preferred timing so we can recommend a practical scope and price.
Do your cleaners bring products and equipment?
Our team can arrive with suitable professional cleaning products and equipment. Please tell us before the appointment about delicate finishes, allergies or products you would prefer us to avoid.
Do I need to be at the property during cleaning?
Not necessarily. Many clients arrange secure access and return after the service. We will confirm access instructions, contact details and locking requirements before the appointment.
What is included in end-of-lease cleaning?
The final scope depends on the property and its condition. It can include kitchens, bathrooms, bedrooms, living areas, floors, accessible surfaces and requested detail work. We agree on the inclusions before cleaning begins.
Can you clean an Airbnb between guests?
Yes. Our Airbnb cleaning service is designed for guest changeovers and can be scheduled around checkout and check-in times. Let us know about linen, consumables and presentation requirements when requesting your quote.
What is the difference between move cleaning and end-of-lease cleaning?
Move-in or move-out cleaning focuses on resetting an empty property before unpacking or after moving. End-of-lease cleaning is prepared around a rental handover and the agreed inspection priorities.
Can commercial and office cleaning be completed after hours?
Yes, subject to availability and property access. We can discuss cleaning outside your main operating hours to reduce disruption for employees, customers and visitors.
How should I prepare for my cleaning appointment?
Remove important personal items, provide clear access and tell us about pets, parking, alarms, fragile surfaces or priority areas. If your plans change, contact us as early as possible to discuss rescheduling.